More and more businesses are subscribing to back office services. This is because there are important strategic benefits to be realized for businesses subscribing to back office services. Back office operations are the off-site delivery of a range of non-core service functions, including routine administration tasks, customer service and technical support. Offshore back office operations involve the ongoing use of an outsourcing base in another country.

As corporations started to focus primarily or exclusively on their core business, entire support processes began to be outsourced. Some of the earliest examples were payroll processing and credit card processing. Providers of back office operations manage an activity or function on a turnkey basis for their clients. Any aspect of service operations that involves high-volume transactions is a favorite for back office delivery.